Terms and Conditions

Tour Booking Conditions: clients are deemed to have read, understood and accepted the following conditions:

Deposit and Payment

A deposit of 50% per person is required upon confirmation of booking.
Full payment is required 30 days before departure – or at time of booking if the booking is made within 30 days of tour departure date.

Failure to comply with this may result in an automatic cancellation of your reservation and forfeiture of your deposit.

Methods of Payment

Methods of payment accepted are PAY PAL, telegraphic transfer, direct cash deposit, or bank cheque from a Malaysian bank.

Currencies accepted are Ringgit Malaysia, Australian Dollar and Singapore Dollar. The exchange rate will be determined by referring to the daily currency rate as set by Amansar’s local financial institution.

All bank charges for telegraphic transfer or any other direct deposit are to be borne by the client.

Whatever the method of payment, funds must have cleared in our account by the payment deadline.

Package Price

Prices are subject to change without prior notice in the event of unforeseen circumstances such as increased transport or fuel costs, hotel rates, government taxes, etc.

All prices currently include 6% GST.

Cancellation Fee and No Show Policy 

In the event of any cancellation, the following fees will be applicable:

  • 21 or more days prior to departure 30% of total cost
  • 14 – 20 days prior to departure 50% of total cost
  • 7 – 13 days prior to departure 75% of total cost
  • Less than 7 days prior to departure 100%

Currency exchange fluctuations, bank charges, and/or administrative charges will be deducted from any refund made.

No exceptions to this Cancellation Policy shall be granted.

In the event of a No Show (failure to turn up) no refunds will be given.

Tour Cancellation 

Amansar Travel & Tours Sdn. Bhd. (herewith known as the Company), reserves the right to cancel any tour prior to departure for any reason whatsoever, such as extreme weather conditions, local customs that prevent visits, medical alerts, etc. The company may, if it so chooses, recommend alternative tours to you, preferably to the same destination when conditions are more suitable.

Refund of Unused Services

No refunds, either in part or in full, will be made for unused services – such as ground transportation, meals, accommodation, car rental, chauffeur-driven services or sightseeing tours.

Tour Prices

Prices are subject to revision without notice in the event of unforeseen circumstances such as currency fluctuations, increase in hotel rates and/or fuel charges, local taxes, etc. The tour price excludes pre- and post-tour accommodation, laundry, room service, unspecified meals or tours, beverages, passport and visa charges, service charges, tips, and all other items of a personal nature.

Tour prices are based on current airfares, service prices, government tax applicable at the time of print and quotation and are subject to change with or without prior notice.

Child Fare

Eligibility: 3 – 11 years of age (on the date of departure)
Child fare is based on sharing a room with two adults.

Itinerary Changes

Airline schedule and local conditions may affect accommodation and routings. Should this occur, the Company will endeavour to substitute a suitable arrangement of similar value. Where possible, any changes will be announced before departure. If we find it necessary to change accommodation or a portion of your itinerary after your holiday has commenced, we will strive to maintain the overall standard of the holiday arrangement. However, the Company reserves the right to make minor changes at any time without compensation. No compensation will be made as a result of “force majeure” (unforeseen circumstances beyond human control, e.g. war, civil strike, earthquake, floods).

Right to Reject

The Company reserves the right to cancel or withdraw any itinerary or booking made for a client. The Company also has the right to decline acceptance or to refuse any person as a member of the tour if it appears that such person(s) is likely to endanger the health or safety, or impair the comfort and enjoyment of others on the tour.

The Company further reserves the right to cancel any reservation if, for any reason whatsoever, any carrier, hotel or contractor refuses to allow the person concerned to participate in the tour. In any of the above-mentioned events, the Company’s sole liability shall be limited to a refund of any monies paid, less the amount for services already utilized plus administrative fees.

Please also refer to the Travel Insurance clause below.

Transportation

Unless otherwise specified, all river transportation is provided by third party charter, such as boat transport to the longhouse or to National Parks

Travel Documents

It is the passenger’s responsibility to ensure that his/her international passport has validity of at least 6 months from the date of arrival. Relevant visas and vaccinations may be required. Cancellation charges apply for any cancellation due to non-approval of visas or any other reasons as stated above in the Right to Reject clause.

The Company cannot be held responsible for any expenses, reimbursement or refund of any tour prices, if passenger entry to any country is refused for whatever reason, including lack of necessary visas.

Travel Insurance

We strongly recommend that you purchase a personal travel insurance policy prior to the commencement of your holiday. The Company shall not be responsible for any loss or damage as a result of trip cancellation, personal baggage, personal accident, injury or illness, including a pre-existing medical condition.

Meals

Meals will be provided as specified in the tour itinerary.

Hotel Accommodation

Hotels used as specified. In the event that accommodation in the specified hotel is not available, every effort will be made to source another hotel of a similar standard. Accommodation for adults is based on twin or double-sharing. When booking triple-sharing rooms, please note that the third bed may be a ‘roll-away’ bed. Triple-sharing for all tours shall be subject to availability, as some hotels do not have triple sharing rooms. If you wish to occupy a single room, you will be required to pay a single supplement.

Hotel Check-in and Check-out Policy

Different hotels will have their own check-in and check-out times. As a general guide, check-in time is normally 2pm onwards and check-out time is around 12pm. Any early or late check-ins and/or late check-outs are at the discretion of the respective hotels. The Company shall not be held responsible for any early or late check-in and late check-out requests.

Responsibility

The Company and its associates act only as agents for the transportation companies, hotels & other principals involved in the tour programmes. They accept no responsibility for injury, damage, accident, loss, delay, theft, quarantine, customs regulations, strikes, changes in itinerary, deportation or refusal of entry by immigration authorities resulting from improper travel documents, possession of unlawful items or irregularities that may be caused to any persons or property. Any losses and expenses are the responsibility of the passenger. All proper travel documentation is the sole responsibility of the passenger. Please refer to the Travel Documents clause above.

As the Company is only an acting agent for the holiday components, it will not be held responsible for any changes, acts of discretion or inconvenience caused by our suppliers and appointed agents. In no case shall the Company or their employees or agents be liable for any causes outside of their reasonable control or from any act or omission of the client.

Every person participating in any tour and/or holiday package organised by the Company shall be regarded as carrying his/her own risk with respect to loss or injury to person or property. The traveller accepts full responsibility for losses and expenses due to delay, personal illness or injury, weather, strikes, war, quarantine and acts of God.

The Company reserves the right to alter any route, itinerary and/or accommodation without prior notice to the passengers if it shall, in its sole and absolute discretion, think this is necessary, or in case of “force majeure”.